we as customers are not that demanding
- we fail to scream at them for each every outage or service degradation
- we fail to find time to talk to our legislators
- we fail to fail to vote with our feet
- we fail to penalize them even within the current framework. If everyone can just report the problem, ask for a ticket be opened, calling back to Billing with the ticket number to get a refund! This would help in two fronts
- the sheer volume of calls/tickets would open some eyes when BI or data warehouse report is in
- the sheer volume of the refund check would cut into the profit margin
- the faster and more we complain, the sooner they stop using us as a measuring gauge whether the service is up or not
- For the least, we should demand a registration be passed so that refund for system-wide outages be automated and to all customer base, instead of the current more-hoopla-for-you scheme: refund is only available for those who went through the trouble reporting the problem, asking for a ticket, calling back to Billing with the ticket number to get a teeny-weeny refund.
Here is the symptoms of the week:
- power-cycle the cable modem and/or wireless router may or may not help.
- download speed ranges from 200K to .4KBps to a stall. several times within a hour.
- Web interface of the cable modem itself shows the following error/warnings. I looked at it when it works properly, it should be all Debug/Informational.
- When I asked 'router' to 'renew' address, it failed to renew for over a dozens of retries and timed out.
- Speed test via http://www.speakeasy.net/speedtest/ shows the connection is not stable at all: 600KB/14KB at one point, and 200KB/104KB at another. It really should stay around 700KB/80KB.
| 061103155029 | 8-Debug | F504.1 | Bridge Ethernet Hook. Failed to learn CPE MAC Address. |
| 061103155029 | 4-Error | F507.5 | MAC Filters. Add MAC Address can't add entry. Table is full. |
| 061103155019 | 8-Debug | M570.2 | Motorola CM certificate present |
| 061103155019 | 8-Debug | M571.7 | CM Cert Upgrade Enabled. Initiate after Registration |
| 061103155019 | 8-Debug | I503.0 | Cable Modem is OPERATIONAL |
| 061103155019 | 7-Information | B401.0 | Authorized |
| 061103155018 | 8-Debug | F502.1 | Bridge Forwarding Enabled. |
| 061103155018 | 8-Debug | F502.3 | Bridge Learning Enabled. |
| 061103155018 | 7-Information | B0.0 | Baseline Privacy |
| 061103155016 | 7-Information | X518.9 | Configuration - GGFMMD - Unit Update Enabled by CVC |
| 061103155016 | 8-Debug | I500.1 | DOCSIS 1.0 Registration Completed |
| 061103155016 | 7-Information | I500.4 | Attempting DOCSIS 1.0 Registration |
| 061103155016 | 7-Information | D509.0 | Retrieved TFTP Config File SUCCESS |
| 061103155013 | 7-Information | D507.0 | Retrieved Time....... SUCCESS |
| 061103155013 | 7-Information | D511.0 | Retrieved DHCP .......... SUCCESS |
| 061103155013 | 5-Warning | D3.0 | DHCP WARNING - Non-critical field invalid in response |
| 061103155013 | 4-Error | D530.8 | DHCP - Invalid Log Server IP Address. |
| 061103155013 | 5-Warning | D520.2 | DHCP Attempt# 6 BkOff: 5s Tot DSC:6 OFF:3 REQ:3 ACK:1 |
| 061103155013 | 3-Critical | D1.0 | DHCP FAILED - Discover sent, no offer received |
| 061103154959 | 5-Warning | D520.2 | DHCP Attempt# 4 BkOff:27s Tot DSC:4 OFF:2 REQ:2 ACK:0 |
| 061103154959 | 3-Critical | D1.0 | DHCP FAILED - Discover sent, no offer received |
| 061103154932 | 5-Warning | D520.2 | DHCP Attempt# 3 BkOff:13s Tot DSC:3 OFF:2 REQ:2 ACK:0 |
| 061103154932 | 3-Critical | D2.0 | DHCP FAILED - Request sent, No response |
| 061103154927 | 5-Warning | D520.2 | DHCP Attempt# 2 BkOff: 4s Tot DSC:2 OFF:1 REQ:1 ACK:0 |
| 061103154927 | 3-Critical | D1.0 | DHCP FAILED - Discover sent, no offer received |
| 061103154923 | 5-Warning | D520.2 | DHCP Attempt# 1 BkOff: 4s Tot DSC:1 OFF:1 REQ:1 ACK:0 |
| 061103154923 | 3-Critical | D2.0 | DHCP FAILED - Request sent, No response |
| 061103154918 | 7-Information | D0.0 | DHCP CM Net Configuration download and Time of Day |
| 061103154918 | 7-Information | T500.0 | Acquired Upstream .......... SUCCESS |
| 061103154918 | 8-Debug | T503.1 | Acquire US with status OK, powerLevel 19, tempSid 1378 |
| 061103154918 | 8-Debug | T505.0 | Acquired Upstream with status OK |
| 061103154916 | 7-Information | T501.0 | Acquired Downstream (687000000 Hz)........ SUCCESS |
| 061103154916 | 8-Debug | T509.0 | Acquired DS with status OK, DS Freq 687000000, US Id 5 |
| 061103154906 | 3-Critical | T2.0 | SYNC Timing Synchronization failure - Failed to acquire FEC framing |
| 061103154905 | 8-Debug | T509.0 | Acquired DS with status NO FEC lock, DS Freq 105000000, US Id 0 |
| 061103154905 | 3-Critical | T2.0 | SYNC Timing Synchronization failure - Failed to acquire FEC framing |
| 061103154905 | 8-Debug | T509.0 | Acquired DS with status NO FEC lock, DS Freq 99000000, US Id 0 |
| 061103154905 | 3-Critical | T2.0 | SYNC Timing Synchronization failure - Failed to acquire FEC framing |
| 061103154905 | 8-Debug | T509.0 | Acquired DS with status NO FEC lock, DS Freq 93000000, US Id 0 |
| 061103154905 | 3-Critical | T2.0 | SYNC Timing Synchronization failure - Failed to acquire FEC framing |
| 061103154904 | 8-Debug | T509.0 | Acquired DS with status NO FEC lock, DS Freq 855000000, US Id 0 |
| 061103154904 | 3-Critical | T2.0 | SYNC Timing Synchronization failure - Failed to acquire FEC framing |
| 061103154904 | 8-Debug | T509.0 | Acquired DS with status NO FEC lock, DS Freq 849000000, US Id 0 |
| 061103154904 | 3-Critical | T2.0 | SYNC Timing Synchronization failure - Failed to acquire FEC framing |
| 061103154903 | 8-Debug | T509.0 | Acquired DS with status NO FEC lock, DS Freq 843000000, US Id 0 |
| 061103154903 | 3-Critical | T2.0 | SYNC Timing Synchronization failure - Failed to acquire FEC framing |
| 061103154903 | 8-Debug | T509.0 | Acquired DS with status NO FEC lock, DS Freq 837000000, US Id 0 |
| 061103154903 | 3-Critical | T2.0 | SYNC Timing Synchronization failure - Failed to acquire FEC framing |
| 061103154902 | 8-Debug | T509.0 | Acquired DS with status NO FEC lock, DS Freq 831000000, US Id 0 |
| 061103154902 | 3-Critical | T2.0 | SYNC Timing Synchronization failure - Failed to acquire FEC framing |
| 061103154902 | 8-Debug | T509.0 | Acquired DS with status NO FEC lock, DS Freq 825000000, US Id 0 |
| 061103154902 | 3-Critical | T2.0 | SYNC Timing Synchronization failure - Failed to acquire FEC framing |
| 061103154901 | 8-Debug | T509.0 | Acquired DS with status NO FEC lock, DS Freq 819000000, US Id 0 |
| 061103154901 | 3-Critical | T2.0 | SYNC Timing Synchronization failure - Failed to acquire FEC framing |
| 061103154901 | 8-Debug | T509.0 | Acquired DS with status NO FEC lock, DS Freq 813000000, US Id 0 |
| 061103154901 | 3-Critical | T2.0 | SYNC Timing Synchronization failure - Failed to acquire FEC framing |
| 061103154900 | 8-Debug | T509.0 | Acquired DS with status NO FEC lock, DS Freq 807000000, US Id 0 |
| 061103154900 | 3-Critical | T2.0 | SYNC Timing Synchronization failure - Failed to acquire FEC framing |
| 061103154900 | 8-Debug | T509.0 | Acquired DS with status NO FEC lock, DS Freq 801000000, US Id 0 |
| 061103154900 | 3-Critical | T2.0 | SYNC Timing Synchronization failure - Failed to acquire FEC framing |
| 061103154859 | 8-Debug | T509.0 | Acquired DS with status NO FEC lock, DS Freq 795000000, US Id 0 |
| 061103154859 | 3-Critical | T2.0 | SYNC Timing Synchronization failure - Failed to acquire FEC framing |
| 061103154859 | 8-Debug | T509.0 | Acquired DS with status NO FEC lock, DS Freq 789000000, US Id 0 |
| 061103154859 | 3-Critical | T2.0 | SYNC Timing Synchronization failure - Failed to acquire FEC framing |
| 061103154859 | 8-Debug | T509.0 | Acquired DS with status NO FEC lock, DS Freq 783000000, US Id 0 |
| 061103154859 | 3-Critical | T2.0 | SYNC Timing Synchronization failure - Failed to acquire FEC framing |
| 061103154858 | 8-Debug | T509.0 | Acquired DS with status NO FEC lock, DS Freq 777000000, US Id 0 |
| 061103154858 | 3-Critical | T2.0 | SYNC Timing Synchronization failure - Failed to acquire FEC framing |
| 061103154858 | 8-Debug | T509.0 | Acquired DS with status NO FEC lock, DS Freq 771000000, US Id 0 |
| 061103154858 | 3-Critical | T2.0 | SYNC Timing Synchronization failure - Failed to acquire FEC framing |
| 061103154857 | 8-Debug | T509.0 | Acquired DS with status NO FEC lock, DS Freq 765000000, US Id 0 |
| 061103154857 | 3-Critical | T2.0 | SYNC Timing Synchronization failure - Failed to acquire FEC framing |
| 061103154857 | 8-Debug | T509.0 | Acquired DS with status NO FEC lock, DS Freq 759000000, US Id 0 |
| 061103154857 | 3-Critical | T2.0 | SYNC Timing Synchronization failure - Failed to acquire FEC framing |
| 061103154856 | 8-Debug | T509.0 | Acquired DS with status NO FEC lock, DS Freq 753000000, US Id 0 |
| 061103154856 | 3-Critical | T2.0 | SYNC Timing Synchronization failure - Failed to acquire FEC framing |
| 061103154856 | 8-Debug | T509.0 | Acquired DS with status NO FEC lock, DS Freq 747000000, US Id 0 |
| 061103154856 | 3-Critical | T2.0 | SYNC Timing Synchronization failure - Failed to acquire FEC framing |
| 061103154855 | 8-Debug | T509.0 | Acquired DS with status NO FEC lock, DS Freq 741000000, US Id 0 |
| 061103154855 | 3-Critical | T2.0 | SYNC Timing Synchronization failure - Failed to acquire FEC framing |
| 061103154855 | 8-Debug | T509.0 | Acquired DS with status NO FEC lock, DS Freq 735000000, US Id 0 |
| 061103154855 | 3-Critical | T2.0 | SYNC Timing Synchronization failure - Failed to acquire FEC framing |
| 061103154855 | 8-Debug | T509.0 | Acquired DS with status NO FEC lock, DS Freq 729000000, US Id 0 |
| 061103154855 | 3-Critical | T2.0 | SYNC Timing Synchronization failure - Failed to acquire FEC framing |
| 061103154854 | 8-Debug | T509.0 | Acquired DS with status NO FEC lock, DS Freq 723000000, US Id 0 |
| 061103154854 | 3-Critical | T2.0 | SYNC Timing Synchronization failure - Failed to acquire FEC framing |
| 061103154854 | 8-Debug | T509.0 | Acquired DS with status NO FEC lock, DS Freq 717000000, US Id 0 |
| 061103154854 | 3-Critical | T2.0 | SYNC Timing Synchronization failure - Failed to acquire FEC framing |
| 061103154853 | 8-Debug | T509.0 | Acquired DS with status NO FEC lock, DS Freq 711000000, US Id 0 |
| 061103154853 | 3-Critical | T2.0 | SYNC Timing Synchronization failure - Failed to acquire FEC framing |
| 061103154853 | 8-Debug | T509.0 | Acquired DS with status NO FEC lock, DS Freq 705000000, US Id 0 |
| 061103154853 | 3-Critical | T2.0 | SYNC Timing Synchronization failure - Failed to acquire FEC framing |
| 061103154852 | 8-Debug | T509.0 | Acquired DS with status NO FEC lock, DS Freq 699000000, US Id 0 |
| 061103154852 | 3-Critical | T2.0 | SYNC Timing Synchronization failure - Failed to acquire FEC framing |
| 061103154852 | 8-Debug | T509.0 | Acquired DS with status NO FEC lock, DS Freq 693000000, US Id 0 |
| 061103154852 | 3-Critical | T2.0 | SYNC Timing Synchronization failure - Failed to acquire FEC framing |
| 061103154851 | 8-Debug | T509.0 | Acquired DS with status NO FEC lock, DS Freq 687000000, US Id 0 |
| 061103154851 | 3-Critical | T2.0 | SYNC Timing Synchronization failure - Failed to acquire FEC framing |
| 061103154851 | 8-Debug | T509.0 | Acquired DS with status NO FEC lock, DS Freq 681000000, US Id 0 |
| 061103154851 | 3-Critical | T2.0 | SYNC Timing Synchronization failure - Failed to acquire FEC framing |
| 061103154850 | 8-Debug | T509.0 | Acquired DS with status NO FEC lock, DS Freq 675000000, US Id 0 |
| 061103154850 | 3-Critical | T2.0 | SYNC Timing Synchronization failure - Failed to acquire FEC framing |
| 061103154850 | 8-Debug | T509.0 | Acquired DS with status NO FEC lock, DS Freq 669000000, US Id 0 |
| 061103154850 | 3-Critical | T2.0 | SYNC Timing Synchronization failure - Failed to acquire FEC framing |
| 061103154850 | 8-Debug | T509.0 | Acquired DS with status NO FEC lock, DS Freq 663000000, US Id 0 |
| 061103154850 | 3-Critical | T2.0 | SYNC Timing Synchronization failure - Failed to acquire FEC framing |
| 061103154849 | 8-Debug | T509.0 | Acquired DS with status NO FEC lock, DS Freq 657000000, US Id 0 |
| 061103154849 | 3-Critical | T2.0 | SYNC Timing Synchronization failure - Failed to acquire FEC framing |
| 061103154849 | 8-Debug | T509.0 | Acquired DS with status NO FEC lock, DS Freq 651000000, US Id 0 |
| 061103154849 | 3-Critical | T2.0 | SYNC Timing Synchronization failure - Failed to acquire FEC framing |
| 061103154848 | 8-Debug | T509.0 | Acquired DS with status NO FEC lock, DS Freq 645000000, US Id 0 |
| 061103154848 | 3-Critical | T2.0 | SYNC Timing Synchronization failure - Failed to acquire FEC framing |
| 061103154848 | 8-Debug | T509.0 | Acquired DS with status NO FEC lock, DS Freq 639000000, US Id 0 |
| 061103154848 | 3-Critical | T2.0 | SYNC Timing Synchronization failure - Failed to acquire FEC framing |
| 061103154847 | 8-Debug | T509.0 | Acquired DS with status NO FEC lock, DS Freq 633000000, US Id 0 |
| 061103154847 | 3-Critical | T2.0 | SYNC Timing Synchronization failure - Failed to acquire FEC framing |
| 061103154847 | 8-Debug | T509.0 | Acquired DS with status NO FEC lock, DS Freq 627000000, US Id 0 |
| 061103154847 | 3-Critical | T2.0 | SYNC Timing Synchronization failure - Failed to acquire FEC framing |
| 061103154847 | 8-Debug | T509.0 | Acquired DS with status NO FEC lock, DS Freq 621000000, US Id 0 |
| 061103154847 | 3-Critical | T2.0 | SYNC Timing Synchronization failure - Failed to acquire FEC framing |
| 061103154846 | 8-Debug | T509.0 | Acquired DS with status NO FEC lock, DS Freq 615000000, US Id 0 |
| 061103154846 | 3-Critical | T2.0 | SYNC Timing Synchronization failure - Failed to acquire FEC framing |
| 061103154846 | 8-Debug | T509.0 | Acquired DS with status NO FEC lock, DS Freq 609000000, US Id 0 |
| 061103154846 | 3-Critical | T2.0 | SYNC Timing Synchronization failure - Failed to acquire FEC framing |
| 061103154845 | 8-Debug | T509.0 | Acquired DS with status NO FEC lock, DS Freq 603000000, US Id 0 |
| 061103154845 | 3-Critical | T2.0 | SYNC Timing Synchronization failure - Failed to acquire FEC framing |
| 061103154845 | 8-Debug | T509.0 | Acquired DS with status NO FEC lock, DS Freq 597000000, US Id 0 |
| 061103154845 | 3-Critical | T2.0 | SYNC Timing Synchronization failure - Failed to acquire FEC framing |
| 061103154845 | 8-Debug | T509.0 | Acquired DS with status NO FEC lock, DS Freq 591000000, US Id 0 |
| 061103154845 | 3-Critical | T2.0 | SYNC Timing Synchronization failure - Failed to acquire FEC framing |
| 061103154844 | 8-Debug | T509.0 | Acquired DS with status NO FEC lock, DS Freq 585000000, US Id 0 |
| 061103154844 | 3-Critical | T2.0 | SYNC Timing Synchronization failure - Failed to acquire FEC framing |
| 061103154844 | 8-Debug | T509.0 | Acquired DS with status NO FEC lock, DS Freq 579000000, US Id 0 |
| 061103154844 | 3-Critical | T2.0 | SYNC Timing Synchronization failure - Failed to acquire FEC framing |
| 061103154843 | 8-Debug | T509.0 | Acquired DS with status NO FEC lock, DS Freq 573000000, US Id 0 |
| 061103154843 | 3-Critical | T2.0 | SYNC Timing Synchronization failure - Failed to acquire FEC framing |
| 061103154843 | 8-Debug | T509.0 | Acquired DS with status NO FEC lock, DS Freq 567000000, US Id 0 |
| 061103154843 | 3-Critical | T2.0 | SYNC Timing Synchronization failure - Failed to acquire FEC framing |
| 061103154842 | 8-Debug | T509.0 | Acquired DS with status NO FEC lock, DS Freq 561000000, US Id 0 |
| 061103154842 | 3-Critical | T2.0 | SYNC Timing Synchronization failure - Failed to acquire FEC framing |
| 061103154842 | 8-Debug | T509.0 | Acquired DS with status NO FEC lock, DS Freq 555000000, US Id 0 |
| 061103154842 | 3-Critical | T2.0 | SYNC Timing Synchronization failure - Failed to acquire FEC framing |
| 061103154842 | 8-Debug | T509.0 | Acquired DS with status NO FEC lock, DS Freq 549000000, US Id 0 |
| 061103154842 | 3-Critical | T2.0 | SYNC Timing Synchronization failure - Failed to acquire FEC framing |
| 061103154841 | 8-Debug | T509.0 | Acquired DS with status NO FEC lock, DS Freq 543000000, US Id 0 |
| 061103154841 | 3-Critical | T2.0 | SYNC Timing Synchronization failure - Failed to acquire FEC framing |
| 061103154841 | 8-Debug | T509.0 | Acquired DS with status NO FEC lock, DS Freq 537000000, US Id 0 |
| 061103154841 | 3-Critical | T2.0 | SYNC Timing Synchronization failure - Failed to acquire FEC framing |
| 061103154840 | 8-Debug | T509.0 | Acquired DS with status NO FEC lock, DS Freq 531000000, US Id 0 |
| 061103154840 | 3-Critical | T2.0 | SYNC Timing Synchronization failure - Failed to acquire FEC framing |
| 061103154840 | 8-Debug | T509.0 | Acquired DS with status NO FEC lock, DS Freq 525000000, US Id 0 |
| 061103154840 | 3-Critical | T2.0 | SYNC Timing Synchronization failure - Failed to acquire FEC framing |
| 061103154840 | 8-Debug | T509.0 | Acquired DS with status NO FEC lock, DS Freq 519000000, US Id 0 |
| 061103154840 | 3-Critical | T2.0 | SYNC Timing Synchronization failure - Failed to acquire FEC framing |
| 061103154839 | 8-Debug | T509.0 | Acquired DS with status NO FEC lock, DS Freq 513000000, US Id 0 |
| 061103154839 | 3-Critical | T2.0 | SYNC Timing Synchronization failure - Failed to acquire FEC framing |
| 061103154839 | 8-Debug | T509.0 | Acquired DS with status NO FEC lock, DS Freq 507000000, US Id 0 |
| 061103154839 | 3-Critical | T2.0 | SYNC Timing Synchronization failure - Failed to acquire FEC framing |
| 061103154838 | 8-Debug | T509.0 | Acquired DS with status NO FEC lock, DS Freq 501000000, US Id 0 |
| 061103154838 | 3-Critical | T2.0 | SYNC Timing Synchronization failure - Failed to acquire FEC framing |
| 061103154837 | 7-Information | D519.0 | DHCP Client shutting down. |
| 061103154837 | 7-Information | H501.2 | HFC: Shutting Downstream Down |
| 061103154837 | 3-Critical | I2.0 | REG RSP not received |
| 061103154837 | 1-Emergency | I506.0 | |
| 061103154828 | 7-Information | I500.4 | Attempting DOCSIS 1.0 Registration |
| 061103154828 | 7-Information | D509.0 | Retrieved TFTP Config File SUCCESS |
| 061103154828 | 7-Information | D507.0 | Retrieved Time....... SUCCESS |
| ************ | 7-Information | D511.0 | Retrieved DHCP .......... SUCCESS |
| ************ | 5-Warning | D3.0 | DHCP WARNING - Non-critical field invalid in response |
| ************ | 4-Error | D530.8 | DHCP - Invalid Log Server IP Address. |
| ************ | 5-Warning | D520.2 | DHCP Attempt# 1 BkOff: 5s Tot DSC:1 OFF:1 REQ:1 ACK:1 |
| ************ | 7-Information | D0.0 | DHCP CM Net Configuration download and Time of Day |
| ************ | 7-Information | T500.0 | Acquired Upstream .......... SUCCESS |
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